Sun Connected provides its customers with an always available 24/7 support and consulting service for the operation of the installed hardware by phone +371 6999666, as well as by e-mail support@sunctd.lv. For the installed equipment, with the customer's consent, it is possible to activate the option of remote monitoring and diagnostics, with the help of which Sun Connected technical specialists provide round-the-clock monitoring of your solar power plant. If the system records non-standard situations or problems, our technicians will inform you about it and coordinate with you the time of the visit, if necessary.
For more effective support
Benefits of Sun Connected Support
- 24-hour consultation and reporting of problems by phone and e-mail
- Proactive monitoring and timely automatic identification of risks
- The monitoring connection allows Sun Connected to remotely prepare the necessary monitoring reports for the beneficiaries of state aid, as well as submit them without the client's participation (if the client's power of attorney is registered).
Frequently Asked Questions (FAQ)
- What expenses will I face after installing the solution?
- Solar panel systems have the lowest maintenance costs compared to other forms of energy production. The special coating and installation angle of the solar panels ensure that the panels do not need to be specially cleaned or maintained, as they practically do not attract dust and the attracted dust is washed away with the help of rain. Also in winter, during snow, customers usually never clean the panels from snow, because during winter the panels usually produce less than 10% of their nominal power, so the total amount of energy produced for the year is not affected by the fact that the panels are often covered with snow in winter.
- Considering the Latvian weather, will the solar panels work effectively?
- In Latvian conditions, a 1kw solar panel installed to the south, at an angle of 30-45 degrees, produces approximately 1000 kilowatt hours of electricity per year. Of course, by installing solar panels closer to the equator, the amount of electricity produced would be higher, but it is also economically justified to install solar panels in Latvia. For example, if a household spends 3000 kWh per year on electricity, then with only a 3kW solar panel system it is possible to fully produce all the necessary electricity. In this case, you will only have to pay for the transmission service of the distribution network, which in this example would amount to EUR 12.50 per month. If the angle and direction of the roof is different from the example, it may be necessary to install 4kW solar panels instead of 3kW to produce the required volume.
- Where are the SUNCTD solar panels manufactured and what is the 30 year warranty?
- The solar panels offered by SUNCTD are supplied by the Swiss company Swiss Solar, which guarantees the quality, longevity and compliance of the panels with the highest energy efficiency standards. Swiss Solar panels have a 20-year solar panel warranty, and the manufacturer also guarantees that the panels will retain at least 87% of their original efficiency for 30 years. This is very important because not all panels on the market are designed to maintain long-term performance. Always pay attention not only to the warranty offered by the manufacturer for the panels, but also to the warranty period for the efficiency of the panels.